FAQ

How long does delivery take?

We offer FREE tracked delivery across the UK. Once your order has been dispatched, please allow 5–10 business days for delivery.

You’ll receive a tracking number once your order has been shipped, so you can follow its progress every step of the way.

Are your products guaranteed?

Yes. We offer a 30-day satisfaction guarantee on all Averno™ products. If you're not satisfied with your purchase, simply contact us to request a replacement or refund.

How can I return a product?

If you'd like to return a product, please contact our customer support team through our contact form or email us at contact@averno-shop.com. 

How can I contact you?

For any specific enquiries, please contact us through our contact form. Our team will be happy to answer your questions as soon as possible.