Privacy policy
PRIVACY POLICY
Last updated: 29 September 2026
Averno™ ("we", "us", or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or use our website and purchase our products.
We process personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.
1. What personal data do we collect?
We may collect and process personal data when you:
- Browse or use our website;
- Create an account;
- Place an order;
- Make a payment;
- Subscribe to our newsletter;
- Contact our customer support team;
- Interact with our website or marketing communications.
Depending on how you interact with us, we may collect:
- Full name;
- Billing and delivery address;
- Email address;
- Telephone number;
- Order and transaction details;
- Payment-related information;
- Information you provide when contacting customer support;
- Technical and browsing information, such as IP address, browser type, device information and pages visited;
- Cookie and similar technology data.
We only collect personal data that is relevant and necessary for the purposes described in this Privacy Policy.
2. How do we use your personal data?
We may use your personal data to:
- Process and fulfil your orders;
- Process payments;
- Arrange delivery of your purchases;
- Provide customer support;
- Communicate with you about your orders;
- Manage your account, where applicable;
- Send newsletters and promotional communications where you have provided the required consent or where otherwise permitted by law;
- Improve our website, products and services;
- Understand how visitors use our website;
- Detect, prevent and investigate fraud, abuse or security issues;
- Comply with our legal and regulatory obligations.
We will only use your personal data where we have a lawful basis for doing so, such as performing a contract with you, complying with a legal obligation, pursuing our legitimate interests, or obtaining your consent where required. UK privacy information should identify the purposes and relevant lawful bases for processing.
3. Website and browsing information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Pages visited;
- Date and time of your visit;
- Referring website;
- Information about how you interact with our website.
We use this information to operate, secure and improve our website and to understand how visitors use our services.
4. Payments
When you place an order, payments may be processed by third-party payment providers.
Depending on the payment method you choose, your payment information may be collected and processed directly by the relevant payment provider.
We may retain information relating to your orders and transactions for accounting, customer service, legal and regulatory purposes.
We do not need to store your full payment card details ourselves where payment processing is handled by a third-party payment provider.
5. Marketing and newsletters
If you choose to subscribe to our newsletter, we may use your email address to send you information about:
- New products;
- Special offers;
- Promotions;
- Averno™ news and updates.
You can unsubscribe from our marketing communications at any time by clicking the "Unsubscribe" link included in our emails or by contacting us at:
Where consent is required, we will only send marketing communications after obtaining the appropriate consent.
6. Customer support
If you contact our customer support team, we may collect and use information such as your:
- Name;
- Email address;
- Telephone number, where provided;
- Order number;
- Any information contained in your message.
We use this information to respond to your request and provide customer support.
7. How do we protect your personal data?
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Who do we share your personal data with?
We may share personal data with trusted third-party service providers where necessary to operate our business and provide our services.
These may include providers involved in:
- Website hosting and infrastructure;
- Payment processing;
- Order fulfilment;
- Shipping and delivery;
- Customer support;
- Email and marketing services;
- Website analytics;
- Fraud prevention and security.
These providers may only process your personal data where necessary to provide their services to us or where otherwise permitted by law.
We may also disclose personal data where required to do so by law, court order, regulatory authority or other legal process.
The UK GDPR requires privacy information to explain who personal data is shared with, either by naming recipients or describing relevant categories of recipients.
9. International transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection laws and that an appropriate level of protection is maintained.
Where required, we may rely on appropriate safeguards such as adequacy regulations, standard contractual clauses or other legally recognised transfer mechanisms.
For transfers to certain US organisations, the UK Extension to the EU-US Data Privacy Framework may provide an appropriate mechanism where the recipient is eligible and certified under the relevant framework.
10. How long do we keep your personal data?
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
- Fulfilling orders;
- Providing customer support;
- Managing returns and refunds;
- Meeting accounting and legal obligations;
- Resolving disputes;
- Preventing fraud and abuse.
The exact retention period may vary depending on the type of information and the reason it was collected.
We do not retain personal data indefinitely when it is no longer necessary.
11. Cookies
Our website uses cookies and similar technologies.
Cookies are small text files stored on your device that allow websites to recognise your device and remember certain information about your visit.
We may use cookies to:
- Keep our website functioning properly;
- Remember your preferences;
- Keep items in your shopping cart;
- Understand how visitors use our website;
- Analyse website performance;
- Improve our website and services;
- Support marketing and advertising activities, where applicable.
Some cookies are strictly necessary for the operation of the website. Other non-essential cookies may require your consent.
Under UK rules, users generally need to be informed about cookies and consent must be obtained before placing non-essential cookies on their device.
You can manage or withdraw your cookie preferences through our cookie consent tool, where available, or through your browser settings.
Please note that disabling certain cookies may affect the functionality of our website.
12. Your privacy rights
Depending on the circumstances and applicable law, you may have rights regarding your personal data, including the right to:
- Request access to your personal data;
- Request correction of inaccurate or incomplete personal data;
- Request deletion of your personal data;
- Request restriction of processing;
- Object to certain processing;
- Withdraw consent where processing is based on consent;
- Request portability of certain personal data;
- Object to direct marketing.
These rights are not absolute and may be subject to legal exceptions or conditions.
If you would like to exercise any of these rights, please contact us at:
We may need to request information to verify your identity before processing your request.
13. Complaints
If you have concerns about how we handle your personal data, please contact us first at:
If you remain dissatisfied, you may also contact the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
You can find information about the ICO and how to make a complaint on the official ICO website.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page.
We recommend checking this page periodically for the latest version of our Privacy Policy.
15. Contact us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us:
Averno™
Email: contact@averno-shop.com