Terms of service
TERMS & CONDITIONS
Last updated: 29 September 2026
These Terms & Conditions ("Terms") apply to purchases made through the Averno™ website ("Website").
By placing an order through our Website, you agree to these Terms. Please read them carefully before placing your order.
Nothing in these Terms affects your statutory rights as a consumer under applicable UK law.
1. GENERAL PROVISIONS
These Terms govern the sale of products through the Averno™ Website.
Before completing an order, you will have the opportunity to review the details of your order, the total price and these Terms.
By placing an order, you confirm that you have read and accepted these Terms.
A copy of your order confirmation and the applicable Terms will be made available to you for your records.
2. PRODUCTS
We sell clothing, accessories and other products through the Website.
We make reasonable efforts to ensure that product descriptions, images, colours and specifications are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
Product images are provided for illustrative purposes and may not always exactly reflect the appearance of the physical product.
We will ensure that products supplied to you comply with applicable legal requirements and your statutory consumer rights.
3. ORDERS
Products are subject to availability.
We reserve the right to refuse or cancel an order where:
The product is unavailable.
There is an obvious pricing or product description error.
We suspect fraudulent or unauthorised activity.
We are unable to fulfil the order for reasons outside our reasonable control.
If we cancel an order after payment has been made, we will refund the amount paid for the affected order using the original payment method.
We will notify you as soon as reasonably possible if your order needs to be cancelled.
4. ORDER CONFIRMATION
After placing an order, you will receive an order confirmation by email.
The order confirmation will include relevant details such as:
Your order number.
Products purchased.
Quantities.
Price paid.
Delivery information.
Payment information, where applicable.
We recommend keeping your order confirmation for your records.
5. PRICES AND PAYMENT
All prices displayed on the Website are shown in British pounds sterling (£) for customers shopping in the UK.
The total price payable, including any applicable delivery charges, will be clearly displayed before you complete your purchase.
Prices may change from time to time, but changes will not affect orders that have already been confirmed.
Where a promotional price or discount is offered, the applicable promotional terms will be displayed on the Website.
Payment must be completed using one of the payment methods available at checkout.
We reserve the right to carry out reasonable payment and fraud checks before processing an order.
6. FORMATION OF THE CONTRACT
When you place an order, you are making an offer to purchase the selected products.
After receiving your order, we will send you an order confirmation email.
The contract between you and Averno™ will be formed when we confirm acceptance of your order.
If we are unable to accept your order, we will inform you and refund any payment already made.
7. DELIVERY
We currently offer delivery to customers in the United Kingdom.
Available delivery options and any applicable delivery charges will be displayed at checkout.
Unless otherwise stated, orders are dispatched within 24 hours.
Once dispatched, please allow approximately 5–10 business days for delivery.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including carrier delays, severe weather or other unforeseen events.
We will make reasonable efforts to deliver your order within the estimated delivery period.
If your order is significantly delayed, please contact us at:
contact@averno-shop.com
You are responsible for providing an accurate delivery address.
We cannot be held responsible for delays or failed delivery resulting from an incorrect or incomplete address provided by the customer.
8. RIGHT TO CANCEL
If you purchase products from Averno™ online, you generally have the legal right to cancel your order within 14 days of receiving your goods, without providing a reason.
If your order contains multiple products delivered separately, the cancellation period generally begins when you receive the final product.
After notifying us that you wish to cancel, you generally have a further 14 days to return the goods.
To exercise your right to cancel, please contact:
contact@averno-shop.com
You can simply send us a clear statement explaining that you wish to cancel your order and provide your order number.
You do not have to use a specific cancellation form.
9. RETURNS
In addition to your statutory cancellation rights, Averno™ offers a 30-day return policy.
To request a return, please contact:
contact@averno-shop.com
We will provide you with the return instructions and the appropriate return address.
For our additional 30-day return policy, products should be returned:
Unworn.
Unused.
In their original condition.
With the original packaging where reasonably possible.
With proof of purchase.
Our 30-day policy does not limit or replace your statutory consumer rights.
10. CONDITION OF RETURNED PRODUCTS
When exercising your statutory cancellation right, you are responsible for taking reasonable care of the products while they are in your possession.
You may handle and inspect the product as you would reasonably be able to in a shop.
If a product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to make a deduction from the refund to reflect any resulting reduction in value, where permitted by law.
11. REFUNDS
Once we receive your returned product, we will inspect it and process your refund where applicable.
For cancellations made under your statutory rights, we will normally issue the refund within 14 days in accordance with applicable UK consumer law.
Refunds will normally be made using the original payment method.
Where required by law, we will also refund the cost of the standard delivery option originally paid by you.
Any additional cost resulting from choosing a more expensive delivery option will not normally be refunded.
For more information, please see our Returns & Refunds Policy.
12. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your product arrives faulty, damaged, incorrect or not as described, please contact us at:
contact@averno-shop.com
Please contact us as soon as possible and provide your order number and, where appropriate, photographs showing the issue.
Your statutory rights remain unaffected.
Under UK consumer law, goods must be as described, of satisfactory quality and fit for purpose. Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.
We will not exclude or restrict any liability or consumer right that cannot legally be excluded or restricted.
13. EXCHANGES
We do not generally offer direct exchanges for change-of-mind returns.
If you require a different size, colour or product, you may return the original product in accordance with our returns policy and place a new order.
If your product is faulty, damaged or incorrect, please contact us and we will assist you with the appropriate remedy.
14. RETURN SHIPPING COSTS
For change-of-mind returns made under the statutory cancellation right, the customer is generally responsible for the direct cost of returning the goods unless we have agreed to cover those costs or applicable law requires otherwise.
If the product is faulty, damaged, incorrect or not as described, we will cover or reimburse reasonable return costs where required by law.
Please contact us before returning an item so that we can provide the appropriate return instructions.
We recommend using a tracked delivery service when returning an item.
15. CUSTOMER SERVICE
If you have any questions regarding an order, product, delivery, return or refund, please contact our customer support team:
Email: contact@averno-shop.com
We will do our best to respond as soon as reasonably possible.
16. INTELLECTUAL PROPERTY
All content available on the Website, including text, images, photographs, videos, logos, designs, graphics, product names, trademarks, website structure and software, is owned by or licensed to Averno™ unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, publish or otherwise exploit any Website content without our prior written permission, except where permitted by law.
17. WEBSITE AVAILABILITY
We aim to keep the Website available and functioning properly.
However, we cannot guarantee that the Website will always be available, uninterrupted or free from errors.
The Website may occasionally be unavailable due to maintenance, updates, technical issues or circumstances outside our reasonable control.
Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.
18. LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, we do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, faulty products where liability cannot legally be excluded, products that are not as described, or any other liability that cannot legally be excluded or limited.
We are not responsible for losses caused by circumstances outside our reasonable control, provided that this does not affect your statutory consumer rights.
19. PERSONAL DATA
Your personal data is processed in accordance with our Privacy Policy.
Our Privacy Policy explains what personal data we collect, how we use it, how we protect it, who we may share it with and your data protection rights.
You can consult our Privacy Policy at any time on the Website.
20. THIRD-PARTY LINKS
The Website may contain links to third-party websites.
These links are provided for convenience only.
We do not control or accept responsibility for the content, availability or privacy practices of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
21. CUSTOMER REVIEWS
Where our Website allows customers to submit reviews, we aim to maintain the authenticity and transparency of published reviews.
Where applicable, we may verify whether a review is associated with a genuine purchase.
Reviews may be moderated where they contain illegal, discriminatory, abusive, irrelevant or otherwise prohibited content.
We do not remove genuine negative reviews solely because they are negative.
Where appropriate, we may respond publicly to reviews in order to clarify information or address a customer concern.
22. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, services or legal requirements.
The version applicable to your order will be the version in force when your order is placed.
Changes made after an order has been placed will not affect that order unless required by law or agreed with you.
23. GOVERNING LAW AND CONSUMER RIGHTS
These Terms are governed by French law, unless mandatory provisions of UK consumer law apply to your purchase.
Nothing in these Terms is intended to deprive you of any mandatory rights or protections available to you under applicable UK consumer law.
Where you are a consumer, you may also have the right to bring proceedings in the courts of the jurisdiction in which you live, where applicable.
24. CONTACT INFORMATION
For any questions regarding these Terms, please contact:
Averno™
Email: contact@averno-shop.com
25. ACCEPTANCE OF THESE TERMS
By placing an order through the Averno™ Website, you confirm that you have had the opportunity to read these Terms and agree to be bound by them.
Your statutory consumer rights remain unaffected.